GutaWire
Frequently asked questions.
FAQ
We sell soap and cleaning products, including General Purpose Soap and Jiki, with more products added regularly. Browse everything currently available on the Shop page.
Tunauza sabuni na bidhaa za usafi ikiwa ni pamoja na Sabuni ya Matumizi ya Jumla na Jiki, na bidhaa nyingine zinaongezwa mara kwa mara. Angalia bidhaa zote zilizopo sasa kwenye ukurasa wa Duka.
Every product on the Shop page shows its price. Open a product for more details, photos, delivery information and terms.
Kila bidhaa kwenye ukurasa wa Duka inaonyesha bei yake. Fungua bidhaa husika kupata maelezo zaidi, picha, taarifa za uwasilishaji na masharti.
You can pay Cash on Delivery, via Lipa Namba (Mixx by Yas) to 19599450 — Gutawire Company Limited, or by bank transfer to our NMB account. Choose your method at checkout.
Unaweza kulipa Fedha Taslimu wakati wa Kupokea, kwa Lipa Namba (Mixx by Yas) namba 19599450 — Gutawire Company Limited, au kwa uhamisho wa benki kwenye akaunti yetu ya NMB. Chagua njia yako wakati wa kulipia oda.
Lipa Namba is our Mixx by Yas mobile money number: 19599450, registered to Gutawire Company Limited. Select it at checkout, send the payment, then attach your transaction reference or a screenshot of the receipt.
Lipa Namba ni namba yetu ya Mixx by Yas: 19599450, iliyosajiliwa kwa jina la Gutawire Company Limited. Ichague wakati wa kulipia, tuma malipo, kisha ambatanisha namba ya muamala au picha ya risiti.
Yes. Our NMB account number is 25110007495, held by Ibrahim Hebron Mwasiposya. Select "Bank transfer" at checkout and send us your transfer reference or a screenshot after paying.
Ndiyo. Namba yetu ya akaunti ya NMB ni 25110007495, inamilikiwa na Ibrahim Hebron Mwasiposya. Chagua "Uhamisho wa benki" wakati wa kulipia na utupe namba ya muamala au picha ya risiti baada ya kulipa.
Yes, Cash on Delivery is available — choose it at checkout and pay when your order arrives.
Ndiyo, chaguo la kulipa Fedha Taslimu wakati wa Kupokea lipo — lichague wakati wa kulipia na ulipe oda yako ifikapo.
After paying, either type your transaction reference in the box at checkout, or upload a screenshot/photo of the payment confirmation. We'll verify it before confirming your order.
Baada ya kulipa, andika namba ya muamala kwenye sehemu iliyowekwa wakati wa kulipia, au pakia picha ya uthibitisho wa malipo. Tutayahakiki kabla ya kuthibitisha oda yako.
After you place an order, our team confirms it and arranges delivery to the location you provided. Delivery details are shown on each product page.
Baada ya kuweka oda, timu yetu inaithibitisha na kupanga uwasilishaji hadi eneo ulilotoa. Taarifa za uwasilishaji zinaonekana kwenye kila ukurasa wa bidhaa.
Delivery timing depends on your location and the product; we'll confirm an estimated time with you after your order is approved. Contact us if you need it urgently.
Muda wa uwasilishaji unategemea eneo lako na bidhaa; tutakuthibitishia muda unaokadiriwa baada ya oda yako kuidhinishwa. Wasiliana nasi kama unahitaji haraka.
Yes, a free account lets you place orders, track purchases, and use discounts and referral credits. Signing up takes a minute and needs no approval.
Ndiyo, akaunti ya bure inakuwezesha kuweka oda, kufuatilia manunuzi, na kutumia punguzo na malipo ya kuwaleta wateja. Kujisajili huchukua dakika moja na hakuna kusubiri idhini.
Tap "Sign up" on the login page, enter your name, phone number and a password. Your account is active immediately — no waiting for approval.
Bonyeza "Sign up" kwenye ukurasa wa kuingia, jaza jina lako, namba ya simu na nywila. Akaunti yako inafanya kazi mara moja — hakuna kusubiri idhini.
Your customer code (shown on your receipts and My Account page) is also your referral code. Share it, or your referral link, with a friend — when they sign up with it, they get a discount, and you earn a credit once they make their first purchase.
Namba yako ya mteja (inayoonekana kwenye risiti zako na ukurasa wa Akaunti yangu) ndiyo pia msimbo wako wa kuwaleta wateja. Shiriki msimbo au kiungo chako na rafiki — akijisajili nao, anapata punguzo, na wewe unapata punguzo baada yao kununua kwa mara ya kwanza.
Both sides get a 4% discount credit: the new customer's applies right away, and yours is confirmed once they complete their first purchase.
Pande zote mbili zinapata punguzo la 4%: la mteja mpya linatumika mara moja, na lako linathibitishwa baada yao kukamilisha ununuzi wao wa kwanza.
Your referral credit is added to your account as soon as the person you referred completes their first purchase — not before, to make sure it's a real order.
Punguzo lako linaongezwa kwenye akaunti yako mara tu mtu uliyemleta anapokamilisha ununuzi wake wa kwanza — si mapema, ili kuhakikisha ni oda halisi.
Once your total lifetime spend passes a set threshold, a 4% discount applies automatically to every future purchase, for as long as your account stays active — no expiry date.
Manunuzi yako ya jumla yakivuka kiwango fulani, punguzo la 4% linatumika moja kwa moja kwenye kila ununuzi wako ujao, muda wote akaunti yako itakapokuwa hai — halina tarehe ya kuisha.
If you have referral credits, tick the "Use 1 credit on this order" box in your cart before sending your order. Loyalty discounts, once earned, apply automatically.
Kama una punguzo la kuwaleta wateja, weka alama kwenye "Tumia punguzo 1 kwenye oda hii" kwenye kikapu chako kabla ya kutuma oda. Punguzo la uaminifu, likishapatikana, linatumika moja kwa moja.
Yes. "My purchases" lists every order with its status, and each purchase has a "Download receipt" button for every payment made.
Ndiyo. "Manunuzi yangu" inaonyesha kila oda pamoja na hali yake, na kila ununuzi una kitufe cha "Pakua risiti" kwa kila malipo yaliyofanyika.
Open "My account", choose Kiswahili under Language, and save. The whole customer app switches to Kiswahili.
Fungua "Akaunti yangu", chagua Kiswahili chini ya Lugha, kisha hifadhi. Programu nzima ya wateja itabadilika kuwa Kiswahili.
Use "Contact us" to reach us by WhatsApp, phone or email, or leave a message there and we'll get back to you.
Tumia "Wasiliana nasi" kutufikia kupitia WhatsApp, simu au barua pepe, au tuachie ujumbe pale na tutakujibu.
Yes — use "Suggest a product" to tell us what you'd like us to stock, and "Leave a review" to share feedback on a product or your experience.
Ndiyo — tumia "Pendekeza bidhaa" kutuambia ungependa tuweke bidhaa gani, na "Acha maoni" kutoa maoni kuhusu bidhaa au uzoefu wako.